Who we are

Welcome to Britech Labs (“Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal data and proprietary business information you share with us.

This Privacy Policy explains how Britech Labs collects, uses, discloses, and safeguards your information when you visit our website at https://britechlabs.com or engage us for our specialized services, including Custom AI Development, Generative AI SEO, and Immersive 3D & Digital Design.

By accessing our website or using our services, you consent to the data practices described in this Privacy Policy.

Important Notice Regarding Client Data & AI Model Training

Unlike standard consumer AI services, Britech Labs strictly protects client IP and confidential datasets:

Zero Foundational Training on Client Data: We do not use client-owned proprietary data, source code, internal knowledge bases, prompts, fine-tuning datasets, or generated outputs to train, retrain, or improve public or shared foundational AI models.

Data Isolation: All data provided for custom Retrieval-Augmented Generation (RAG) builds, vector database creation, or API integrations is hosted within enterprise-grade, client-isolated environments or zero-data-retention (ZDR) infrastructure.

Information We Collect

We collect information that identifies, relates to, or describes you or your business (“Personal Data” and “Client Data”) through three main streams:

A. Information Provided Directly by You

  • Contact & Business Identifiers: Name, professional email address, phone number, company name, billing address, and project details submitted via our contact forms, scoping calls, or intake questionnaires.
  • Custom AI Builds: Documentation, knowledge base files, CRM/ERP database structures, API keys, and workflow schemas provided for RAG pipelines or multi-agent automation.
  • Generative AI SEO: Domain URLs, target search queries, brand entity information, and site architecture data.
  • 3D & Digital Design: CAD files, 2D reference photography, product dimensions, 3D model files, texture maps, and branding assets.

B. Automated Technical & Analytics Data

When visiting our website, we automatically collect:

  • IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, and interaction durations.
  • Cookies and tracking technologies used for essential site operations and website performance analytics.

How We Use Your Information

We use the collected information for the following specific purposes:

  1. Developing, deploying, and maintaining custom web applications, APIs, and AI integrations (n8n, LangGraph, Llama, etc.).
  2. Conducting AI search visibility audits, deploying JSON-LD schema layers, and monitoring citations across search engines and Large Language Models (LLMs).
  3. Creating photorealistic 3D renders, WebGL/Three.js configurators, and AR-ready models.
  4. Communication & Scoping: Responding to inquiries, booking scoping calls, sending project quotes, and providing progress updates.
  5. Legal & Financial Compliance: Processing invoices, maintaining business accounts, and protecting against legal liability.

Third-Party Sub-processors & AI Platforms

To deliver advanced AI and digital assets, Britech Labs integrates with enterprise-grade third-party infrastructure providers. We transmit data to third parties strictly as necessary to execute project workflows:

  • Foundation Model & AI Providers: API endpoints from enterprise providers (e.g., OpenAI, Anthropic, Google Cloud Vertex, AWS Bedrock, Azure OpenAI) operating under commercial terms that restrict base-model training on input/output data.
  • Automation & Cloud Orchestration: Cloud hosting and workflow orchestration platforms (e.g., AWS, Vercel, n8n, Supabase).
  • 3D Analytics & WebGL Engines: Hosting and rendering libraries for 3D web configurators.

We enforce strict non-disclosure and data protection agreements with all vendors and sub-processors.

Legal Grounds for Processing (UK/EU GDPR)

If you are located in the UK or European Economic Area (EEA), our legal bases for collecting and using your data are:

  • Contractual Necessity: Processing required to fulfill our proposal, scope of work, or service agreement with you.
  • Legitimate Interests: Operating, improving, and securing our services and website.
  • Legal Compliance: Complying with applicable accounting, tax, and legal obligations.
  • Consent: Where you have explicitly opted in to receive marketing communications or accepted website cookies.

Data Security & Storage

We implement technical and organizational measures designed to secure your data from unauthorized access, loss, or alteration:

  • Encryption: Data in transit is protected using TLS 1.3 encryption; static assets and vector databases are encrypted at rest using AES-256 standards.
  • Access Control: Strict role-based access control (RBAC) ensures only authorized developers and account managers assigned to your project can access your source assets and datasets.

Data Retention & Asset Purging

  • Project Assets (3D CAD Files, Knowledge Base Data): Retained for the duration of the engagement and stored securely for a period of up to 12 months post-handover to facilitate future updates, unless a client requests immediate deletion upon contract termination.
  • Contact & Billing Records: Retained as required by law for accounting and tax auditing purposes (typically 6–7 years).

Your Rights

Depending on your location, you hold specific data protection rights regarding your personal information:

  • Access & Portability: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal retention obligations.
  • Objection & Restriction: Object to or request restriction of our processing activities.

To exercise any of these rights, please contact us at info@britechlabs.com.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us:

 

  • Legal/Data Contact: Privacy Team
  • Email: info@britechlabs.com
  • Phone: (+44) 7865 700020
  • Address: 84 Bradford Road, Cleckheaton, West Yorkshire, United Kingdom